My aim is deliver a personalised programme to suit each client’s individual needs and to help them achieve their desired goals. I have invested a lot in my studies, attended courses and seminars to ensure that that the client receive the highest standards of service possible and the greatest results too.

• I will use my skills, knowledge and experience to design a safe programme of exercise that will take into account of the client’s personal goals, fitness levels and exercise likes and dislikes.

• All client information will be kept strictly private and confidential. If I require further medical information from a practitioner, the client must provide such details.

• The client is required to wear appropriate clothing and footwear. Clothes should be loose fitting and non-restrictive.

• All clients must complete a PAR-Q before commencing any exercise programme.

If I require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge you for this.

If the Client is late for a session the session will not be extended and will end at the appointed time.

If I am is late, additional time will be added to the session or to subsequent sessions.

• I will wait for 15 minutes after the arranged start time of the session if the client is not in attendance and has not called to say how long they will be.

• I require a one-session retainer, paid in advance, that will be forfeited in the event of a cancellation if that cancellation is made within 24 hours of our allocated session or there is a failure to attend a diarised session.

I have developed my Fair Play Policy from my experience to ensure that both the client and I (Lucy Mackintosh at bodyformat) continue to get the best possible results from our time together.